![]() ![]() ![]() Reset your password when two-step verification is turned on Note: As part of setting up this account, you’ll be given a QR code to scan with your device this is one way we ensure you are in physical possession of the device you are installing the Authenticator app to. Under Two-step verification, choose Set up two-step verification to turn it on, or choose Turn off two-step verification to turn it off. Go to the Security basics page and sign in with your Microsoft account. When you sign in on a new device or from a new location, we'll send you a security code to enter on the sign-in page. For more info about the authenticator app, see How to use the Microsoft Authenticator app. Two-step verification begins with an email address (we recommend two different email addresses, the one you normally use, and one as a backup just in case), a phone number, or an authenticator app. When two-step verification is turned off, you will only have to verify your identity with security codes periodically, when there might be a risk to your account security. ![]() If you turn on two-step verification, you’ll get a security code to your email, phone, or authenticator app every time you sign in on a device that isn't trusted. What happens when you turn on two-step verification For that reason, we strongly recommend you have three pieces of security info associated with your account, just in case. ![]() Or if you lose your contact method, your password alone won't get you back into your account-and it can take you 30 days to regain access. This means that if you forget your password, you need two contact methods. Important: If you turn on two-step verification, you will always need two forms of identification. ![]()
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